1. Acceptance of Terms

Welcome to HJ Hair & Beauty ("Company," "we," "our," or "us"). These Terms and Conditions govern your access to and use of our website, products, appointment booking services, custom wig services, SMS communications, and all other services provided through: https://hjbraids.com

By accessing our website, booking an appointment, purchasing a product, requesting a consultation, subscribing to SMS communications, or otherwise interacting with HJ Hair & Beauty, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.

If you do not agree with these Terms, you must discontinue use of our website and services.

2. Eligibility

To use our services, you must be at least 18 years old or have permission and supervision from a parent or legal guardian.

By using our website or services, you represent that you have the legal capacity to enter into a binding agreement under applicable law.

HJ Hair & Beauty reserves the right to refuse service, cancel appointments, restrict access, or terminate accounts where we reasonably believe these Terms have been violated or where providing services may create risks to our business, staff, customers, or property.

3. Website Use

HJ Hair & Beauty grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use this website solely for lawful personal or business purposes related to our products and services.

You agree not to misuse this website or attempt to interfere with its functionality, security, or availability.

You must not:

• Attempt unauthorized access to our systems, servers, databases, or customer information.
• Upload viruses, malware, ransomware, spyware, or harmful code.
• Scrape, copy, harvest, or collect website content without written permission.
• Impersonate another person or organization.
• Interfere with website performance or security.
• Use automated systems that place unreasonable demand on our website.

HJ Hair & Beauty reserves the right to suspend, restrict, or permanently terminate access to the website where we reasonably believe these Terms or applicable laws have been violated.

4. Appointments & Bookings

Booking Requests

Appointments may be requested through our website, telephone, social media channels, or approved booking platforms.

An appointment is considered confirmed only after confirmation has been provided by HJ Hair & Beauty through email, SMS, telephone, or another approved communication method.

Arrival Time

Clients should arrive approximately 10 minutes before their scheduled appointment to allow sufficient time for check-in and consultation.

Late Arrivals

If you arrive late, we will make reasonable efforts to accommodate your appointment. However, services may need to be shortened or rescheduled to avoid affecting other clients.

Missed Appointments

Failure to attend a scheduled appointment without proper notice may affect eligibility for future bookings. Repeated missed appointments may require deposits or advance payment before future bookings are accepted.

Right to Refuse Service

HJ Hair & Beauty reserves the right to refuse or discontinue services where reasonably necessary due to safety concerns, abusive behaviour, harassment, discrimination, fraudulent activity, or conduct that negatively affects our staff, customers, or business.

5. Payments

Payment for products and services is due at the time specified during the booking or purchasing process.

Current Deposit Policy

As of the Last Updated date shown on these Terms, HJ Hair & Beauty does not currently require appointment deposits for standard appointments.

Future Deposit Policy

HJ Hair & Beauty reserves the right to introduce deposits, booking fees, reservation fees, or partial prepayments in the future.

Any such requirements will be clearly disclosed before payment is requested.

Pricing

Prices displayed on our website, social media pages, advertisements, or promotional materials may change without notice.

The applicable price will be the price confirmed at the time your order or appointment is accepted.

Chargebacks & Payment Disputes

If you believe a billing error has occurred, please contact HJ Hair & Beauty first so we may investigate and attempt to resolve the issue.

Fraudulent or abusive chargebacks may result in cancellation of future services, suspension of accounts, recovery of unpaid amounts, and other remedies available under applicable law.

6. Cancellation & Refund Policy

Appointment Cancellation

Cancellation requests should comply with the following notice periods:

Late cancellation requests may be treated as missed appointments.

Refund Policy

Our complete refund policy forms part of these Terms and is incorporated by reference.

Please review our: Refund & Returns Policy

Where there is any inconsistency between these Terms and our Refund & Returns Policy regarding refunds, the Refund & Returns Policy shall control to the extent permitted by law.

7. Custom Wigs & Custom Products

HJ Hair & Beauty specializes in custom wigs, custom hair units, and personalized beauty products created according to individual customer requirements.

Customer Responsibilities

Customers are responsible for providing accurate measurements, specifications, colors, photographs, style preferences, and other information required to create custom products.

HJ Hair & Beauty is not responsible for issues caused by inaccurate measurements or incorrect information supplied by the customer.

Production Timelines

Production timelines are estimates only. Delays may occur due to supplier availability, shipping delays, material shortages, unexpected circumstances, or periods of high demand.

Returns & Exchanges

Because custom wigs and personalized products are created specifically for individual customers, they are generally not eligible for return, exchange, or refund except where required by law or stated in our Refund & Returns Policy .

8. User Accounts

Certain features of our website, including booking systems, customer portals, loyalty programs, or other services, may require you to create an account.

When creating an account, you agree to provide accurate, current, and complete information and to update your information whenever necessary.

You are responsible for maintaining the confidentiality of your username, password, and account information. You are also responsible for activities conducted through your account unless such activity resulted from unauthorized access outside your reasonable control.

Account Security

• Use a strong and unique password.
• Do not share your login credentials with others.
• Do not allow unauthorized persons to access your account.
• Notify HJ Hair & Beauty immediately if you suspect unauthorized access.
• Log out when using shared or public devices.

Account Restrictions

HJ Hair & Beauty reserves the right to suspend, restrict, or terminate accounts that contain false information, violate these Terms, create security risks, abuse our services, or negatively affect our business operations.

Minors

Users under the age of 18 may only create or use accounts with the permission and supervision of a parent or legal guardian.

9. Acceptable Use

You agree to use our website and services only for lawful purposes and in a manner that respects the rights, safety, and experience of other users, customers, and HJ Hair & Beauty.

You agree not to:

• Use our website for fraudulent, illegal, or unauthorized purposes.
• Attempt unauthorized access to servers, databases, systems, or customer information.
• Upload viruses, malware, ransomware, spyware, or harmful code.
• Scrape, reproduce, or collect website content without written permission.
• Impersonate HJ Hair & Beauty, employees, contractors, or representatives.
• Interfere with website operation, security, or availability.
• Use our services in a way that damages our reputation or disrupts services.

Violation of this section may result in immediate suspension or termination of access and may lead to legal action where appropriate.

10. Intellectual Property Rights

Unless otherwise stated, all content, materials, designs, and intellectual property appearing on this website are owned by or licensed to HJ Hair & Beauty and are protected under United States and international intellectual property laws.

This includes, but is not limited to:

• Business name and trademarks
• Logos and branding materials
• Website design and layout
• Photography and videos
• Product descriptions
• Service descriptions
• Written content
• Graphics and illustrations
• Software code and website functionality

Limited License

You may access and print portions of this website solely for personal, non-commercial use. No ownership rights are transferred.

Prohibited Uses

Without prior written permission, you may not:

• Republish website content.
• Sell or license our content.
• Modify our content.
• Create derivative works.
• Mirror or copy the website.
• Use our branding or photographs for commercial purposes.

11. Customer Reviews & User Content

Customers may voluntarily submit reviews, testimonials, photographs, videos, comments, ratings, or other content relating to their experience with HJ Hair & Beauty.

By submitting content, you grant HJ Hair & Beauty a worldwide, non-exclusive, royalty-free license to use, reproduce, display, publish, distribute, modify, and promote that content for business purposes, including marketing, advertising, social media, and promotional activities.

You represent that:

• You own the content or have permission to submit it.
• The content is truthful and accurate.
• The content does not violate third-party rights.
• You have permission from anyone appearing in submitted photos or videos.

Photo & Marketing Consent

HJ Hair & Beauty may use customer-submitted photographs for promotional purposes where permitted. Customers may contact us to request removal of marketing content, subject to legal and operational limitations.

We reserve the right to remove content that is false, misleading, defamatory, offensive, unlawful, or inconsistent with these Terms.

12. Third-Party Websites

Our website may contain links to third-party websites, payment providers, booking platforms, mapping services, or social media platforms.

HJ Hair & Beauty does not control or guarantee the accuracy, security, availability, privacy practices, or services of third-party websites.

Your use of third-party websites is at your own risk and subject to their own terms and privacy policies.

13. Disclaimer of Warranties

To the fullest extent permitted by law, our website, products, and services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

HJ Hair & Beauty disclaims all implied warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy of information
• Continuous availability
• Specific results from beauty services, wigs, extensions, or styling outcomes
• Individual reactions to hair products, adhesives, dyes, or beauty materials

We do not guarantee that the website will always operate uninterrupted, error-free, secure, or free of harmful components.

14. Limitation of Liability

To the maximum extent permitted by applicable law, HJ Hair & Beauty, its owners, employees, contractors, affiliates, suppliers, and representatives shall not be liable for indirect, incidental, consequential, exemplary, punitive, or special damages arising from the use of our website, products, or services.

This limitation applies regardless of the legal theory involved, including contract, negligence, tort, strict liability, or otherwise.

Where liability cannot legally be excluded, our total liability shall not exceed the amount actually paid by you for the specific product or service giving rise to the claim.

15. Indemnification

You agree to defend, indemnify, and hold harmless HJ Hair & Beauty, its owners, employees, contractors, affiliates, successors, and agents from claims, damages, losses, liabilities, expenses, and reasonable legal fees arising from:

• Your violation of these Terms.
• Your misuse of our website or services.
• Your violation of applicable laws.
• Your infringement of third-party rights.

16. Force Majeure

HJ Hair & Beauty shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather, pandemics, government actions, labour disputes, transportation interruptions, power failures, internet outages, supplier shortages, cyberattacks, or other unforeseen circumstances.

During such events, affected obligations will be suspended for the duration of the event and resumed as soon as reasonably practical.

17. SMS Messaging Terms

HJ Hair & Beauty may offer optional SMS (text message) communications to provide appointment updates, customer support, order notifications, and other business-related information.

SMS Consent

By voluntarily providing your mobile phone number and expressly opting in to receive SMS messages from HJ Hair & Beauty, you consent to receive recurring automated and non-automated text messages at the telephone number provided.

SMS consent is voluntary and is not a condition of purchasing products, booking appointments, or receiving services.

You confirm that you are the subscriber or authorized user of the mobile number provided and that you have permission to enroll that number in SMS communications.

Types of Messages

Messages may include:

• Appointment confirmations
• Appointment reminders
• Appointment updates or cancellations
• Customer support communications
• Order notifications
• Account notifications
• Promotional offers where separate marketing consent has been provided
• Business announcements

Message Frequency

Message frequency varies depending on appointments, purchases, account activity, and communication preferences.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan. HJ Hair & Beauty is not responsible for carrier charges.

STOP & HELP

You may unsubscribe from SMS messages at any time by replying:

After opting out, you may receive one final confirmation message. You will not receive additional marketing messages unless you provide new consent.

Supported Carriers

SMS delivery depends on your mobile carrier, network availability, and technical conditions. HJ Hair & Beauty does not guarantee that all messages will be successfully delivered.

Privacy

Your mobile phone number, SMS consent records, and communication preferences are handled according to our Privacy Policy .

18. Privacy

Your use of this website is also governed by our Privacy Policy , which explains how HJ Hair & Beauty collects, uses, stores, and protects personal information.

By using our website or services, you acknowledge that you have reviewed our Privacy Policy.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted according to the laws of the State of Texas, United States, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of our website or services shall be brought before the appropriate state or federal courts located in Dallas County, Texas, except where applicable law requires otherwise.

20. Changes to These Terms

HJ Hair & Beauty reserves the right to update, modify, or replace these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices.

Updated Terms become effective immediately upon publication unless otherwise stated.

Your continued use of our website, products, or services after changes are posted constitutes acceptance of the revised Terms.

The "Last Updated" date displayed at the top of this page indicates when these Terms were most recently revised.

21. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: