1. General Refund Policy

We want every customer to have a positive experience. Refunds and returns are reviewed according to the conditions outlined in this policy.

Requests must generally be submitted within 30 days of receiving an eligible product unless otherwise stated.

2. Eligible Product Returns

To qualify for a return:

• The item must be unused.
• The item must be in its original condition.
• The item must include original packaging and accessories.
• Proof of purchase must be provided.

3. Non-Returnable Items

For hygiene, customization, and safety reasons, certain items cannot be returned or refunded, including:

• Custom wigs and custom hair units.
• Wigs that have been worn, installed, altered, cut, colored, washed, or styled.
• Hair extensions or products that have been opened or used.
• Personal care products that cannot be resold for hygiene reasons.
• Sale or clearance items.

4. Custom Wig Policy

Custom wigs and personalized hair products are created specifically according to customer specifications.

Because of their personalized nature, custom products are generally final sale and are not eligible for return, exchange, or refund unless the item is defective or required by applicable law.

Customers are responsible for confirming measurements, colors, styles, and specifications before production begins.

5. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of delivery with:

• Your order information.
• Photos or evidence of the issue.
• A description of the problem.

6. Appointment Cancellations & Services

Salon appointments are governed by our Terms & Conditions.

• Appointments cancelled with required notice may be rescheduled.
• Late cancellations or missed appointments may affect future bookings.
• Services already completed are generally non-refundable.

7. Refund Processing

Once an approved return is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

8. Late or Missing Refunds

If you have not received an approved refund:

• Check your bank account.
• Contact your payment provider.
• Contact your bank regarding processing times.

If the issue continues, contact: support@hjbraids.com

9. Shipping Returns

Approved returns should be shipped to:

HJ Hair & Beauty
9550 Forest Ln
Building 1, Suite 131
Dallas, Texas
United States

Customers are responsible for return shipping costs unless the return is due to our error.

10. Hair Product Sensitivity Disclaimer

Customers should inform HJ Hair & Beauty of any allergies, sensitivities, or medical concerns before receiving hair services or purchasing products.

HJ Hair & Beauty is not responsible for reactions resulting from undisclosed allergies or sensitivities.

11. Need Help?

For refund, return, or payment questions, contact:

support@hjbraids.com

For payment-related disputes:

payments@hjbraids.com